Contactless Hospitality: The Future of the Hotel Industry

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The hospitality industry has been one of the hardest hit by the COVID-19 pandemic. In order to protect guests and staff, hotels have had to implement new safety protocols, including social distancing and increased cleaning measures. However, these measures can also make the guest experience less convenient.

This is where contactless technology comes in. Contactless technology can help hotels to improve the guest experience while also keeping guests and staff safe. Some of the most common contactless technologies used in the hospitality industry include contactless check-in, mobile room keys, and digital concierge services.

Contactless Check-In

Contactless check-in is a process that allows guests to check into their hotel room without having to interact with a front desk agent. This can be done by using a hotel’s mobile app, a kiosk in the lobby, or even a QR code that can be scanned with a smartphone.

Contactless check-in is a great way to reduce the risk of spreading germs. It also saves guests time, as they don’t have to wait in line at the front desk.

Mobile Room Keys

Mobile room keys are a type of contactless technology that allows guests to unlock their hotel room door with their smartphone. This can be done by downloading a hotel’s mobile app or by using a digital key service like Keyless.

Mobile room keys are a convenient way for guests to access their room. They also eliminate the need for guests to carry around a physical room key, which can be lost or forgotten.

Digital Concierge Services

Digital concierge services are a type of contactless technology that allows guests to book services and amenities from their smartphone. This can include things like room service, laundry service, and spa treatments.

Digital concierge services are a convenient way for guests to get the services they need without having to interact with a hotel staff member. They also allow guests to book services in advance, which can save them time and hassle.

Benefits of Contactless Technology

There are many benefits to using contactless technology in the hospitality industry. Some of the most important benefits include:

  • Improved guest experience: Contactless technology can help to improve the guest experience by making it more convenient and efficient. Guests can check in and out of their room, unlock their door, and book services without having to interact with a hotel staff member.
  • Increased safety: Contactless technology can help to increase safety by reducing the risk of spreading germs. Guests don’t have to touch shared surfaces, like door handles and pens, which can help to prevent the spread of bacteria and viruses.
  • Cost savings: Contactless technology can help hotels to save money on labor costs. By automating tasks that would otherwise be done by staff members, hotels can free up their staff to focus on other tasks, such as providing excellent customer service.

The Future of Contactless Hospitality

Contactless technology is the future of the hospitality industry. As guests become more accustomed to using technology, they will expect hotels to offer contactless services. Hotels that embrace contactless technology will be well-positioned to attract and retain guests in the years to come. Contactless technology is a powerful tool that can help hotels to improve the guest experience, increase safety, and save money. As the hospitality industry continues to evolve, contactless technology will play an increasingly important role.

If you are a hotelier, I encourage you to explore the benefits of contactless technology. There are many different ways to implement contactless technology in your hotel, so you can find a solution that fits your needs and budget. Contactless technology is the future of the hospitality industry, and it is a trend that is here to stay.

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